Category Archives: Feedback

Customer Service Assignment

Posted on November 5, 2013 by Chloe Chapman

As we start off the week, try giving your team this informal assignment. As they go about their weekly activities, ask them to consciously notice the level of service they receive as they interact with companies and their employees. Ask … Continue reading →

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What is your company’s environment communicating?

Posted on May 21, 2013 by Chloe Chapman

“Everything Speaks” – every detail of a company’s physical environment is communicating a message (positively or negatively) about the company’s brand. Such as stockroom doors left open in full view of customers, dirty or dusty shelves, messy desks, etc. The Managing … Continue reading →

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Testimonials

Posted on March 12, 2013 by Chloe Chapman

At Lucentum we really value what our clients think of us. Today we would like to share a few testimonials from people who have been in business with us: Kevin Downey – Learning and Development Specialist      Melinda has provided a … Continue reading →

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Our Customer Feedback

Posted on February 19, 2013 by Chloe Chapman

Lucentum have recently created a short survey that we are asking our customers, and anyone else who has been in contact with our team, to complete. We have ensured the questions are snappy and to the point! We welcome all comments – … Continue reading →

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