Tag Archives: Customer

Christmas Opening for Businesses

It’s the age old dilemma – to open or not to open over Christmas is a question thousands of small business owners will be puzzling over as the festive season approaches. For some, the extra shut down days mean a … Continue reading

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Customer Service Assignment

As we start off the week, try giving your team this informal assignment. As they go about their weekly activities, ask them to consciously notice the level of service they receive as they interact with companies and their employees. Ask … Continue reading

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What is your company’s environment communicating?

“Everything Speaks” – every detail of a company’s physical environment is communicating a message (positively or negatively) about the company’s brand. Such as stockroom doors left open in full view of customers, dirty or dusty shelves, messy desks, etc. The Managing … Continue reading

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