Tag Archives: Business Improvement

Christmas Opening for Businesses

It’s the age old dilemma – to open or not to open over Christmas is a question thousands of small business owners will be puzzling over as the festive season approaches. For some, the extra shut down days mean a … Continue reading

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Customer Service Assignment

As we start off the week, try giving your team this informal assignment. As they go about their weekly activities, ask them to consciously notice the level of service they receive as they interact with companies and their employees. Ask … Continue reading

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e-BOC (Essex Business Owners Club)

Welcome to e-BOC Chelmsford! Networking is recognised as today’s most beneficial way to gain quality business referrals and recommendations.  Every business has its own, unique network of resources already in existence. This is often under-utilised, forgotten or even ignored. So … Continue reading

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Our Customer Feedback

Lucentum have recently created a short survey that we are asking our customers, and anyone else who has been in contact with our team, to complete. We have ensured the questions are snappy and to the point! We welcome all comments – … Continue reading

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